Interact with large documents
Company
Maileva
Business type
B2B
Company type
Corporation
Sector
Productivity
Maileva enables professionals to have large mail batches sent to specific recipients with advanced data extraction features. I worked on its desktop web app for two years. I conducted user research, market analysis, low, mid and high-fidelity design and prototyping, workshops, handoffs and design system maintenance and edition.
Optimize the mail batch management feature to improve user efficiency and satisfaction while minimizing support dependencies.
Achieve a 50% reduction in support calls related to the mail batch management feature within three months of the update.
Measure a 25% reduction in the average time users take to extract and manage recipient information within three months of the update.
Achieve a 90% completion rate for new rules created within three months of the update.
Increase user onboarding completion rates to 90% within three months of the update.
Jacques Dupontel
Claims administrator at an insurance company
Jacques processes insurance claims and sends policy documents, updates, and checks to clients. He uses batch postal mail to manage high volumes, ensuring prompt client communication and regulatory compliance.
One of the features I designed enabled users to extract informations from large mail batches in order to identify and manage thousands of recipients. I streamlined the UI to reduce friction on each component, and improved UX by adding an animated user onboarding. Working with customer success, I significantly reduced incoming support calls regarding this feature.
